01. ROBOTIC PROCESS AUTOMATION
AUTOMATED DATA MODIFICATION
As soon as a change request is received via a designated channel (email, ticket system), our bot automatically extracts and classifies the relevant information. The change is implemented directly in the system—quickly, error-free, and without manual effort. This automated process ensures maximum efficiency and seamless processing.
Benefits:
- Time savings
- Error reduction
- Scalability
- 24/7 availability
- Improved customer experience
Incoming emails or tickets are immediately analyzed and assigned to the “Update” intent. The bot accurately extracts the IBAN, name, and contract account from unstructured free-text and posts this information directly to the target system without any manual effort. This results in time savings of over 90% and a significant increase in customer satisfaction
The bot automatically classifies requests under the “Meter Reading” intent. It extracts key data such as the contract partner, meter number, and meter reading from free-text fields and records the information accurately in the SAP system. This process can also be combined with meter reading validation.
From automatically importing billing cases from the ERP system to adjusting the meter reading unit or portion, the bot handles the entire process. When the adjustment is made, a message is automatically generated and sent to the customer via the defined channel.
UIntelligent algorithms convert unstructured customer inquiries into usable data records. This enables precise filtering of relevant information from free-text entries and ensures a clean database in your core systems.
AUTOMATION OF SAP PROCESSES
Beyond simple data updates, we automate complex business processes that are deeply integrated into SAP to significantly reduce processing times and ensure process quality.
Benefits:
- Reduced workload for customer service
- Prevention of errors in handling customer inquiries
- Less administrative work & more time for customers
Our bots automatically detect errors and make precise corrections directly within the ERP systems. The bot reads document numbers and meter readings from emails, validates them against SAP records, and, upon successful verification, triggers the correction and archiving of the transaction. This reduces processing time by up to 80%.
DThe bot automates the manual processing of MSCONS messages from market partners. It identifies invoices that have already been posted, initiates cancellation processes as needed, and automatically imports new data into SAP. The result is a stable, transparent, and error-free monitoring process
CRM & C4C AUTOMATION
Sales processes often require the transfer of data between different systems. Our bots enable cross-system automation that responds flexibly to variable input for example, through intuitive, Excel-based solutions for your employees. From master data creation to the final submission of a quote, the entire workflow is accelerated.
Benefits:
- Reduced workload for customer service/li>
- Faster processing of sales processes
- No time constraints
We automate the traditional process of creating accounts and generating quotes directly within the system. Bots also handle the approval process within internal tools.
To help your employees transition to automation, we offer intuitive Excel-based interfaces. These enable easy data entry, which the bot then processes across systems.
Agentic AI
Agentic AI describes an evolution of traditional AI systems toward autonomous, goal-oriented software agents. These agents are capable of independently planning complex tasks, making decisions, and executing multi-step processes. In doing so, they combine capabilities such as perception, context understanding, reasoning, and interaction with digital systems or users—efficiently, adaptively, and through continuous learning.
Unlike purely rule-based automation solutions, agents act not only reactively but also proactively. They can interpret goals, structure subtasks, and dynamically select appropriate tools or data sources. This makes them particularly suitable for knowledge-intensive and less standardized processes.
Benefits:
- Tasks can be executed without human intervention.
- Systems adapt dynamically to new information and situations.
- Agents improve their performance through experience and data.
- Complex tasks can be planned, broken down, and processed independently.
Meter Reading Validation
Our AI-based meter reading validation sets new standards in meter reading capture for the energy industry.
Our solution integrates seamlessly into existing SAP processes and automates meter reading validation to a new level of efficiency.
Intelligent algorithms identify cases that are easy to validate and process them independently, while complex issues are specifically routed to the relevant staff members. This allows up to 80% of implausible readings to be processed without manual intervention—resulting in faster processes and a noticeable reduction in the workload for the relevant departments.
Our solution is already available on the Microsoft Marketplace: Meter Reading Validation
Benefits:
- Automatic download of meter readings
- Real-time evaluation
- Integration with your (SAP) data
- Regular and automated analyses
- Reduced workload for business departments
Load Profile Data Standardization
Our solution standardizes load profile series from a wide variety of data formats. Excel spreadsheets or CSV files are converted into a uniform, customer-specific format. In this process, metadata and measured values are automatically extracted, adjusted, and converted into the desired table format.
We rely on modern technologies and guarantee the highest level of data security in Europe using the Azure OpenAI Service. This allows us to offer an efficient, reliable, and secure solution for processing your load profile data.
Benefits:
- Uniform and consistent data
- Time and resource savings
- Improved data quality
- Faster processing and better data usability
- Flexibly adaptable to different data sources and requirements
- Use of the Azure OpenAI Service guarantees protection of sensitive data
Insolvency Monitor
Act instead of react: The AI insolvency monitor for your receivables management.
Protect your liquidity with machine learning. Identify business risks up to 18 months in advance—precisely, automatically, and with full traceability at all times.
By the time the official notification arrives, the damage has already been done.
Our AI solution detects insolvencies early and continuously learns from historical cases to steadily improve prediction accuracy.
Benefits
- 12–18 months’ advance warning: Gain valuable time for prepayment models or contract adjustments
- 80+ features per customer: Analysis of time-series trends, volatility, and macroeconomic context.
- Explainable AI (XAI): No black box. We show you exactly which factors contributed significantly to the risk assessment.
Full-service expertise in the CRM field
We specialize in standard CRM solutions that are reliable, scalable, and future-proof. We provide comprehensive support throughout the entire lifecycle—from design to ongoing operations.
With first- and second-level support, incident management, and tailored training, we ensure smooth operations. Through continuous requirements and change management, processes remain flexible and the CRM system remains effective in the long term.
Benefits:
- Years of CRM experience across industries—from mid-market to enterprise.
- In-depth expertise in standard CRM solutions (including SAP CRM, SAP Sales Cloud).
- Experience beyond standard software—specialized solutions, middleware, and API designs, in-house developments
- End-to-end quality and test management for stable releases.
- Transparent documentation, clearly defined SLAs, and proactive monitoring.
WWe analyze existing CRM processes, identify optimization potential, and develop clear recommendations for action. This results in solutions that are functionally appropriate, technically feasible, and create real added value.
We analyze existing CRM processes, identify optimization potential, and develop clear recommendations for action. This results in solutions that are functionally appropriate, technically feasible, and create real added value.
Structured test management, automated testing, and clear documentation reduce errors, ensure release quality, and guarantee stable system operation
Dual Materiality Analysis
Sustainability and ESG (Environmental, Social, Governance) are now key requirements for companies. Regulations such as the EU Taxonomy and rising expectations from investors and customers make ESG reporting indispensable.
We want to support companies with the double materiality analysis and have therefore developed a tool in collaboration with bofest consult that helps companies identify relevant ESG indicators in a targeted manner.
Benefits:
- Compliance with regulatory requirements
- Automated analyses reduce effort
- Transparent reporting builds trust among stakeholders
- Positioning as an innovative and responsible company.
CO2 Calculation
Companies will be required to track the amount of emissions they generate. Based on this, we have developed a tool that automates the calculation process. Originally designed specifically for the travel sector, this use case can also be flexibly adapted to various other applications.
Thanks to the flexible import structure, ticket invoices can be automatically imported and analyzed. Processing a trip now takes only a few seconds. The tool also independently manages fleet and travel data, which can be imported directly from the Project Explorer without the need for tedious manual copying.
Benefits:
- Compliance assurance: Reliably and verifiably meets regulatory requirements (e.g., emissions reporting obligations)
- Time savings: Automated processing reduces processing time to just a few seconds
- Higher data quality: Standardized, low-error, and consistent emissions data
- Scalability: Can be applied to other areas beyond travel (e.g., fleets, logistics).